Help center
Answers to the questions we hear most often.
Who is Billsoul?
Billsoul is an independent third-party company that helps people with bill payments and billing questions for internet, cable and mobile services. We are not affiliated with any provider.
Are you my internet or cable company?
No. If you want to reach your provider directly, use the phone number or website printed on your bill.
Is there a fee?
Yes. We charge a service fee for our assistance. The agent tells you the fee and the total before any payment is processed, and you can decline.
Can I pay my bill without a fee?
Yes. You can pay your provider directly through its official website, app, phone line or by mail without our service fee.
How will I know my payment went through?
We give you the confirmation details on the call. We also recommend checking your account with your provider.
What information will you ask for?
Only what is needed for your request, such as your provider account details and the payment method you choose to use. See our Privacy Policy.
What if I have a problem with a payment you assisted with?
Call us on +1 (888) 305-5869 or email sales@billsoul.org and we will look into it with you.
Need help with a bill today?
We explain the service fee first, then help with your request.
Call +1 (888) 305-5869Independent bill payment assistance and billing support for home internet, cable and mobile customers in the United States.
Disclaimer: Billsoul is an independent third-party service provider. We are not an internet, cable or mobile provider and we are not affiliated with, authorized by, endorsed by or sponsored by Spectrum, Optimum, Cox, T-Mobile, Boost Mobile, CenturyLink or any other provider. All brand names and trademarks belong to their respective owners and are used only to identify the providers whose customers we can assist. We charge a service fee for our assistance, which is disclosed to you before any payment is processed. You can always pay your bill directly with your provider without our service fee.
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